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PimpUigi
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PimpUigi!!
« on: October 27, 2008, 11:59:14 pm »
I need to RMA a DeathAdder
What does Razer usually ask you to do in RMA's??

I know when Sempron RMA'd his Habu with Microsoft, all they asked for was the product ID, and a description of the problem.
Then they asked for his address.

Sent him a new Habu.
Completely free, he didn't even have to send the old one back.

He got a new Habu, done deal.



I highly doubt Razer's RMA process would be that good.
Has anyone had experiences with Razer's RMA process??
Do you have to send them your old mouse first?
Do they invent reasons to not honor their warranty?
I'm scared.  Undecided
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Hopkins
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« Reply #1 on: October 28, 2008, 12:46:55 am »
Erm, radical suggestion here, how about dropping them an e-mail? Wink
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PimpUigi
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PimpUigi!!
« Reply #2 on: October 29, 2008, 01:38:59 am »
I'm going to.

I wanted to know people's experiences here first...
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Hopkins
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« Reply #3 on: October 29, 2008, 11:13:50 pm »
Haha!  Well, I have had two positive experiences, but this was about 7 or 8 years ago, so not really up to date.  Amazingly, the six products of theirs I've had since have been flawless - excepting the common issues like maximum tracking speeds and Lachesis weirdness.  However, these issues have never been a problem given the way I use my mice.

It does sounds like they've made an effort recently to improve the customer support, so hopefully you'll have a positive experience.

Good luck!
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PimpUigi
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PimpUigi!!
« Reply #4 on: October 30, 2008, 11:05:02 pm »
OK, so 7 or 8 years ago...these positive experiences...

Did they have you send the mouse back to them first?
How long did you have to wait to get your new mouse?

Should I ask these questions in the Lachesis forum to get more replies??

People don't seem to be around these boards like they used to it seems.
http://www.razersupport.c...;kbarticleid=67&nav=0
This helped a little.

But I was hoping for some experiences.
Oh well.

I'd say this adds another few points to the Habu.
God forbid you'd need to RMA it, but Microsoft will just send you a new one without requiring you to send back your old mouse.
« Last Edit: October 30, 2008, 11:17:35 pm by PimpUigi » Logged
Hopkins
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« Reply #5 on: November 04, 2008, 10:33:53 am »
With the old Boomslang, they sent me a new one without asking me to return the original.  With the Viper, I was asked to return it.  My experiences are out of date though.  Give it a try before jumping to conclusions!  Razer seem to have been paying this board some attention recently - perhaps they're making a real effort to improve customer service.
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PimpUigi
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PimpUigi!!
« Reply #6 on: November 04, 2008, 01:22:07 pm »
That's good they're paying attention.

I sent them a pretty detailed email, with all my info address, razer store receipt etc. and when I got an email back, they asked for it all over again : (

Haven't heard back since...but I won't worry there's a potential problem until I haven't heard anything back and it's the later middle of the week.
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Hopkins
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« Reply #7 on: November 04, 2008, 03:25:47 pm »
Oh dear...
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PimpUigi
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PimpUigi!!
« Reply #8 on: November 06, 2008, 12:45:12 pm »
Good news.
They approved the RMA and are sending out a mouse as soon as I ship mine back.

This is not bad.

: )

Happy.


Update:
Great news.

They have sent me an email saying I don't need to send the mouse back at all.

This is great, as it is on par with Microsoft RMA experiences.

Very happy.
« Last Edit: November 06, 2008, 11:05:34 pm by PimpUigi » Logged
Hopkins
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« Reply #9 on: November 10, 2008, 02:09:53 pm »
Hurrah!
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Laxer
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« Reply #10 on: November 10, 2008, 05:09:19 pm »
BAD experiences... they are not willing to RMA a DeathAdder Blueprints Special Edition Undecided
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Hopkins
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« Reply #11 on: November 10, 2008, 05:24:37 pm »
Oh, that's a bit odd, you'd think that at least they'd send a normal one so that you can switch the case over yourself!
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Laxer
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« Reply #12 on: November 10, 2008, 07:06:24 pm »
Nope, it's not my one. But one of the contest winners tried to RMA his DeathAdder - without success....
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Rehash
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« Reply #13 on: November 10, 2008, 10:51:29 pm »
Laxer; Please direct that user to contact Razer support again.
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Hopkins
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« Reply #14 on: November 10, 2008, 10:53:31 pm »
Ha, I literally clicked "reply" and was about to post this when I got the message "Warning - while you were typing a new reply has been posted. You may wish to review your post."

Quote from: Hopkins nearly wrote this!
Perhaps he could try again now Razer are offering new and improved customer support.

Nice one!
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