Some information you'll want to have on hand when you contact support.
Who at Razerblueprints handled the contest? -> Contact them, see what paperwork you can get on the mouse to use as a "proof of purchase."  Provide that paperwork asap when contacting support.  That should help get your case transferred to the RMA center quickly.

The more information you include the better.  Got a picture of a "you win!" email from blueprints?  Include that.  Take a picture of the mouse itself, send that.  Even if you don't have a traditional PoP (and clearly, as a contest winner, you don't.) the more information you include the higher the chance someone will handle this correctly.  (By correctly, I mean, send you a new mouse.)

Also, please include your case number from the previous case - so it's obvious that you've been waiting a while, and the issue needs to be resolved quickly.

I think that requesting paperwork from Blueprints is a bit unnecessary, but I suspect he had decided to go logitech before seeing this post.  I think that Rehash's point was just that he had to try again and say "really, I have it on authority that Razer would like to replace this mouse", perhaps even referencing this thread - just something to convince them to push it past the initial support drones.

Still, disappointing for him - whatever the reason.

Aaahhh but the Logitech G9 Rulz 
Original drivers now well over a year old and have never needed updating. 

Yes,  dealing with a RMA on a unit won at a contest is a rare issue we at Razer have to deal with and it  is a difficult one.  We often handle these on a case by case basis.

We try to make our return  policy as easy as possible, but as Rehash mentioned, at times do have to deal with some people that are less than honest.  There are always a few things we have to verify before we can issue a RMA:

•   Is the product defective or is there another issue (is there abuse, user error etc).
•   Is the product still in the warranty period
•   Is the user the original user
•   Was the product purchased from a reseller that is authorized. (Not from some guy who used it for 3 months and then sold it as new on e-bay)

Verifying the above often requires a proof of purchase, a few questions and at times returning the defective product. More details on our warranty can be found at the following link:
http://www2.razerzone.com/Warranty/

Razer will continue to look for ways to improve its customer service. One of the ways we do this is to look at Blueprints and gather feedback.  Please feel free to leave any feedback or send me a PM about our customer service, RMA process or anyother aspect of our support. Razer will definitely take all comments into consideration for ways to improve our support. 


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